Terms and conditions

Please read these product terms and conditions carefully as they set out the terms under which Appliance Deals, (operated by DRL Ltd, trading as Appliance Deals) makes the products available to you ("Product Terms"). You as the customer will transact with DRL Limited.

Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charges are dynamically controlled to give you the best prices, the charges will be reflected in your Shopping Cart when you choose to purchase an item. The price of delivery can change depending on what date you choose to have your new appliances delivered. Prices can change and we always bring you the latest prices as quickly as possible.

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Availability

The delivery date chosen by you will be the actual delivery date unless we are advised otherwise by our suppliers/couriers. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible offering you an alternative appliance/date or a full refund. We do use third party couriers for Northern Ireland, in which case the chosen date is when the delivery will happen into the third party courier.

Contract

The steps required to create the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.appliancedeals.co.uk.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

We reserve the right not to fulfil your order for any reason, including but not limited to, product pricing and availability. In the event of any of these circumstances we will contact you as soon as possible to either amend or cancel your order or offer a full refund.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK*, including the Isle of Wight. Our courier will make all deliveries to you. If you order and specify items with different delivery dates, we will ship them separately and you may be charged an additional delivery charge. The cost for delivery varies depending on the order. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 to redeliver your order.

If there is an additional charge for choosing additional delivery options such as Saturday delivery, Next Day delivery and Rapid Delivery (Please note, these services are only available to UK mainland postcodes) this will be displayed in the checkout screen. Surcharges may apply for special deliveries where there are access restrictions.

We do use third party couriers for Northern Ireland in which case the chosen date is when the delivery will happen into the third party courier. You will then be contacted by the courier to arrange the final delivery to your property.

After your delivery, we advise you to check the goods and inform us of any obvious cosmetic damage. If there is any noticeable damage to the goods, please advise us as soon as possible by calling us on 0844 879 3491.

Delivery of appliances to the property (in particular large or heavy items) will be dependent on sufficient access to your property/room. Any steps up or down with no lift access, narrow entrances, turns on stairways, scaffolding are some reasons that could restrict delivery.

The reasons that could restrict delivery are not exhaustive and will be assessed at the point of delivery by the delivery crew. In the event of an access issue we will offer delivery to the nearest point of the same property (i.e. the bottom of the stairs, a garage)

If we are unable to deliver your appliance due to access issues, we may cancel your order and issue a full refund

We recommend that where required you book any fitters for the day after delivery. Deliveries to commercial properties could void your warranty.

* Unfortunately we’re unable to deliver to Mainland Ireland, the Scottish Highlands and Islands, Channel Island or the Isle of Man.

Choosing a delivery slot

You can choose a delivery slot in which to receive your delivery. This can be morning (7am - 12pm), mid-morning/early afternoon (10am – 2pm) or Afternoon (12pm – 5pm). You will receive your delivery in this selected time frame for a small additional charge of £9.99. If, due to things beyond our control, we are unable to deliver within the requested timeslot we will refund any additional charges you have paid.

Next day delivery

If there is an additional charge for next day deliveries this will be reflected in the shopping cart. We will endeavour to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered and any additional NDD charges that you have paid will be refunded. All other Terms and Conditions apply, including those for additional services.

Rapid delivery

If there is an additional charge for rapid deliveries this will be reflected in the shopping cart. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 days. When this is not possible a suitable alternative delivery date will be offered and any additional rapid delivery charges that you have paid will be refunded. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead. Included in the connection will be the removal of transit brackets and a basic test of the appliance.

The delivery team will be unable to connect your new appliance if:

• The old machine is not disconnected.
• Any electrical/plumbing supplies needed fail the delivery team’s testing or are considered unsuitable.
• Any water supply needed cannot be isolated or is unsuitable.
• Any drainage/waste facilities needed are unsuitable.
• Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
• Alterations to existing plumbing and electrical wiring are required.
• The appliance requires "Hard Wiring".
• Alterations are required to existing cupboards and cabinets.
• The connection is to extended pipe work.

* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.

*We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.

*Please note, this service is only available in mainland UK.

Recycling

You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

Collected goods for recycling are deemed to have zero value.

We only charge for the cost of transporting your appliance for recycling. Alternatively if you wish to return your appliance to us with no charge then this can be accepted at our distributor’s premises;

Expert Logistics
Bury Road
Radcliffe
M26 2XH

Monday to Friday 10.00 to 16.00

Proof of your delivery will be required and they can only accept like for like items to those that were delivered.

** Recycling for each appliance is £9.99.

*We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

*Please note, this service is only available in mainland UK.

Cancellation

If you wish to cancel your order you will receive a full refund. Where the goods have been delivered to you, you must inform us of your decision to cancel within 10 days from the date of delivery providing the goods are unused and in perfect condition. We reserve the right to refuse cancellation or charge you for any damage that has occurred whilst the goods have been in your possession. All cancellations must be processed via our UK Call Centre. For further information and charges please see Returns. This does not affect your statutory rights.

Returns

You have 10 days to return the goods at no cost to yourself providing the appliance has not been used and is in perfect condition; we will not charge for collection and will give you a full refund on any delivery charges you have paid. We reserve the right to refuse a return or charge you for any damage that has occurred whilst the goods have been in your possession. Refunds can only be made by the same method used for purchase. If for any reason you need to contact us to arrange collection within 10 days of receiving delivery, please call the Appliance Deals customer help line 0844 879 3491 and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. There will be no charge for collecting goods within 10 days after receiving delivery.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. All products are inspected on return and if products are found to be damaged or used and subsequently returned, a charge will be made to repair the product to its original condition. Your statutory rights are not affected.

Payment

You can pay with any Maestro, MasterCard, American Express or Visa card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection..

Liability

Subject to clause 12.2 if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

Neither of us shall be responsible for losses that result from our failure to comply with these terms including, but not limited to, losses that fall into the following categories:

1. loss of income or revenue;
2. loss of business;
3. loss of anticiptated savings;
4. loss of data; or
5. any waste of time.

However, this clause 12.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

The Company shall not be liable for any losses which arise as a result of an act, omission, breach or otherwise of a party not being the Company

The extent of the Company’s liability to you shall be limited to the amount of our [product liability] insurance at the time any claim is notified to us.

This clause does not include or limit in any way our liability for:

6. death or personal injury caused by our negligence; or
7. fraud or fraudulent misrepresentation; or
8. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
9. losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
10. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Events outside the Company's control

The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

1. strikes, lock-outs or other industrial action; or
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
5. impossibility of the use of public or private telecommunications networks.

Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer services

If you have an order query please email us at enquiries@appliancedeals.co.uk or call us on 0844 879 3491. Open 8am - 10pm 7 days a week.

Please note telephone calls may be recorded for training and quality purposes.

Appliance Deals,
DRL Limited,
Aspinall House,
Middlebrook,
Bolton.
BL6 6QQ

E & OE – Updated January 2010.