Frequently asked questions
Please click on a category from the list below:
Placing your order
How can I order?
Order here on this website or call one of our helpful sales team on
0333 005 3491.
When can I order?
Telephone lines - Open 8am - 10pm 7 days a week. You can
order from the website at any time.
What is the cut off time for next day delivery?
To qualify for next day delivery you must place your order before
7 pm. Please remember that this offer is only available on selected
Is it cheaper to order over the Internet?
No, the price and service are the same. So do whatever works best for you. We do
recommend you check the website for the latest prices as they can change.
How do I know if the appliance will fit?
We try and list the full dimensions for every product. If for any reason the product
you want does not have dimensions, please call our advice line on
0333 005 3491.
* It is important to note that the product dimensions do not include any protruding
features such as, controls and handles etc. Product dimensions represent the casing
of the appliance only.
Whilst we try to be as accurate as possible, all sizes, weights and measurements
quoted on this website are approximate.
Images of the products shown on this website are for illustrative purposes only.
We have made every effort to display all product colours accurately. However we
cannot guarantee that the image displayed on your monitor will accurately reflect
the true colour of the product delivered to you. Please be aware that colours may
differ between manufacturers.
Whilst every effort has been made to ensure that product specifications are correct
on this website due to continual product development through research & design specifications
may change without notice.
When do you confirm that my product is available?
Product availability dates are displayed on the website for you to select a date
that best suits you. You will then either receive a confirmation email or a member
of our team will contact you within 48 hours to agree a convenient delivery day
and confirm the stock is available.
Can the prices change?
Yes they can. We will always do our best to offer you the best value available,
that's why we suggest you check the website or speak to a member of our sales team
for the latest offers and prices.
Can the prices change after I have made my order?
No. Once you have placed your order and we have issued an order number, the price
Paying for your products
Which payment methods can I use to place my order?
You can use Switch, Delta, Visa, American Express or MasterCard.
Is it safe to send my debit/credit card details over the web?
Yes. We encrypt your payment card details using industry standard SSL technology
to ensure they are completely safe.
If I don't want to pay online what do I do?
Simply telephone our call centre on
0333 005 3491
and one of our advisors will be happy to process your order by telephone using your
Payment for your order
Authority for payment must be given at the time of your order. Payment will only
be taken once your delivery date has been agreed.
Getting my delivery
How will my appliances be delivered?
Your goods will be delivered by our dedicated carrier service between 7am and 7pm.
Where can you deliver?
We will deliver appliances to any address within mainland UK* and can also deliver
to Northern Ireland for just £34.99 (BT postcodes only).
* Unfortunately we’re unable to deliver to Mainland Ireland, the Scottish Highlands and Islands, Channel Island or the Isle of Man.
Do I have to wait in all day for my delivery?
No. We will call you on the day of your delivery to confirm your estimated delivery slot. You are also able to see where your delivery is using our Track Your Order service. This will literally “Track” the delivery team and give you an estimated time of delivery to your property. It is real time so if your delivery is delayed then Track Your Order will know this and update your estimated delivery time accordingly. This will help you plan your day without having to waste time waiting around. This service is available from the morning of your delivery day and can be accessed through the website, your Order Acknowledgement email or simply visit www.appliancedeals.co.uk/yourorder.
Alternatively, you can choose to select a specific delivery time slot. There will
be a small additional charge of £9.99 for this service.
How do I find out when my appliances will be delivered?
We confirm this to you at the point of confirming your delivery date. In the few
cases where we cannot confirm this at the point of order a member of our team will
contact you to agree a convenient delivery day and confirm the stock is available.
What happens if you can’t deliver?
Occasionally we may experience delivery restrictions in your area beyond our control. For example bad weather closing roads. We’ll always try our best to deliver and if your order is affected we will block out those dates in your delivery calendar.
How long does it normally take for my appliance to arrive?
All appliances come from our central warehouse and are normally available for delivery
to all mainland UK postcode areas in 3-7 working days. For Northern Ireland this
will be slightly longer and your appliances will normally arrive within 14 working
Delivery lead times may vary dependant on the appliance type, manufacturer or stock
availability. Please check individual items for estimated delivery lead times. If
for any reason this is not going to be the case you will be informed within 48 hours
of placing your order.
What if I’m in a hurry?
Those of our customers who are in a hurry tend to opt for our ‘Next Day’
or ‘Rapid Delivery’ service so they can get their appliances even quicker.*
*please note, you must order before 7 pm.
Can I delay my delivery?
Yes you can. Placing the order secures the price for you. We can then organise your
delivery on a date that suits you.
How much does delivery cost?
The price of delivery is included in your shopping cart, the prices change depending
on what date you want to receive your new product. The price of delivery is the
total delivery cost for as many items as you wish to have on a single delivery.
Please note, if you opt for a delivery on the next available Saturday or Sunday
it will cost
(please note this service is only available to UK mainland postcodes). For other
delivery options the charges are from
for Next Day Delivery and
for Rapid Delivery. If you choose to select a specific delivery time slot there
will be a small additional charge of £9.99.
Is there an extra charge for weekend deliveries?
for deliveries made on a Saturday or Sunday.
If you choose to select a specific delivery time slot there will be a small additional
charge of £9.99.
Is there an extra charge for Rapid Delivery?
the total price for Rapid Delivery is
and the products will get to you in as little as 2-3 days. If you choose to select
a specific delivery time slot there will be a small additional charge of £9.99.
Is there an additional charge for next day deliveries?
our super quick 'Next Day' service will cost
£9.99. If you choose to select
a specific delivery time slot there will be a small additional charge of £9.99.
Can I change a delivery date I have already agreed to?
Yes you can. We do however ask that you notify us at least 3 working days before
your agreed planned delivery date. If you are not at home for a pre-arranged delivery
then we reserve the right to recharge you for this delivery.
When I order more than one item, will they all be delivered at the same time?
Yes they will. It does not matter how many appliances you order or how many different
brands you choose, they will all be delivered together.
Do you connect the appliances?
Yes we do. You can request that our delivery team connect your freestanding washing
machine, washer dryer or dishwasher. This must be done at the point of order and
a charge will be made for each item.
Connection can be carried out to an existing standard domestic appliance water connection
situated within one metre of the appliances location and to a suitable existing
13 amp socket within reach of the appliance's power lead. Included in the connection
will be the disposal of the transit brackets and a test of the appliance.
The delivery team will be unable to connect your new appliance if:
- The old machine is not disconnected.
- Any electrical/plumbing supplies needed fail the delivery team's testing or are
- Any water supply needed cannot be isolated or is unsuitable.
- Any drainage/waste facilities needed are unusable.
- Mechanical adjustments are required to the appliance(s) to overcome such things
as water pressure etc.
- Alterations to existing plumbing and electrical are required.
All gas installations, connections and/or disconnections must be performed by a
Gas Safe Register engineer. All mains wired electric cookers should only be connected
by a qualified electrician. We do not currently offer any installation, connection
and/or disconnection service on gas or mains wired electrical products.
Unfortunately this service is only available to certain UK postcodes. (Currently
not available in Northern Ireland).
Will you take away and recycle my old appliance for me?
Yes we will. This is an optional, chargeable service. You can request that our delivery
team collect and recycle your old appliance, there is a cost of £14.99
per appliance for this service. This charge is payable for the transportation and
collection of your old appliance, recycling is free. Appliance recycling must be
arranged at the point of order.
All goods for collection and recycling must be disconnected from all water, electrical
and gas supply in advance of the goods being removed. Please ensure your old appliances
are emptied and fully defrosted where applicable.
We do not currently offer any disconnection service on gas or mains wired electrical
products. All gas disconnections must be performed by a Gas Safe registered engineer.
All mains wired electric cookers should only be disconnected by a qualified electrician.
Goods collected for recycling are deemed to have zero value.
Unfortunately at the moment this service is only available to certain UK postcodes
(Currently not available in Northern Ireland).
How do I know my appliances are in good condition?
All of our appliances are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check you are happy with the appliance as soon as possible. If you are not totally satisfied once you have unpacked the appliance please contact one of our team on 0333 005 3491.
What happens if I cancel my order?
If you cancel your order your payment card will be refunded in full. The refund
will be completed within 24 hours; however this may take up to 5-7 working days
to appear on your statement dependent on your card issuer. If 3 working days notice
is not given an additional charge for securing your cancelled delivery may be required.
When should I book my fitter?
We suggest you wait until your goods have been successfully delivered before you
book a fitter.
Once I have my delivery
What do I do if I have a problem after my appliance has been delivered and connected?
We are here for you every step of the way, simply call our advice line on
0333 005 3491
and we will either resolve the problem for you over the telephone or we will organise
for a manufacturer's engineer to visit.
How do I return goods that I do not want?
Providing the appliance is unused and in its original condition you can return the
appliance to us within 14 calendar days from delivery. We will not charge you for
collection and you will receive a full refund. See terms and conditions for full
details. You have 14 days from the date of delivery to request a collection. After
the 14 days you may be charged for collection.Call us on
0333 005 3491
and one of our advisors will arrange the collection for you.
What do you do with my personal information?
We respect your privacy. That's why we do not sell, rent or loan any identifiable
information regarding our customers to any third party without your consent. Information
given by you will only be used by or on behalf of AO Retail Limited.
What is the warranty offered on the products?
The warranty supplied with the goods is the standard manufacturer's warranty, in
addition to your rights under the Sale of Goods Act. In most cases this is 1 year
covering all parts and labour. In some instances this is extended by the manufacturer
to 2, 5 and occasionally even 10 years.
You should also be aware warranties are available from other high street retailers,
insurance companies and other providers.
What is the new WEEE directive?
With effect from July 2007 the UK's Waste Electrical and Electronic Equipment WEEE
Regulations require that all retailers both actively assist in delivering a UK wide
WEEE collection infrastructure and encourage the participation of consumers in recycling
electronic equipment. Producers of Electrical and Electronic Equipment EEE will
be required to finance the collection, treatment, recovery and environmentally sound
disposal of EEE at its end of life.
How does this new directive affect me?
By taking part in this new directive you can expect that we will dispose of your
old appliances in an environmentally friendly way. We will separate the Electrical
and Electronic equipment from the normal waste that goes to landfill and send it
to specific disposal centres that will treat it and dispose of it in an environmentally
What do I have to do?
If you wish for our delivery team to take away your old appliance they will do so
on a like for like basis. You must however request this service at the point of
ordering and ensure that all goods for removal and recycling have been disconnected
from all water, electrical and gas supply in advance of the goods being removed.
How much will I have to pay?
Recycling is free; however we do charge £14.99
for collection and transportation.
What does the new directive mean for the retailer?
We take our role as a responsible retailer very seriously and we always strive to
do what we can to help the environment. We are recommended by the "Energy Saving
Trust" as a retailer of energy saving appliances and actively encourage our customers
to buy "Green". We are very keen to join the government and support the new WEEE
Directive to help the UK become a greener place to live.
If I don't opt to have
take my old appliance away does this mean it won't be disposed of correctly?
For those customers who have decided not to opt for our full recycling service we
have contributed towards a fund which will help local councils to develop and improve
their existing WEEE collection facilities. Not all council sites are able to collect
all types of waste electrical goods. To find your nearest participating site and
for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.
Alternatively if you wish to return your appliance to us with no charge then this can be accepted at our distributor’s premises;
Monday to Friday 10.00 to 16.00
Proof of your delivery will be required and they can only accept like for like items to those that were delivered.
What does the new directive mean for the environment?
The development of this new directive will greatly help the environment. Instead
of all the electrical and electronic equipment going to land fill it will be dealt
with separately. The products will be treated and disposed of in an environmentally
sound way, therefore reducing dramatically the amounts of Electrical and Electronic
waste going to landfill.
Who are we?
website is operated by; AO Retail Limited,
5a The Parklands
Registered Company No. 3914998
Use of information
AO Retail Limited respects your privacy. Will not provide your information to any other
company without your consent, and you can unsubscribe at any time.
Depending on your response to the Data Protection questions, your personal details
may be used, in analysis at an anonymous level by AO Retail Limited.
If you wish to review any of the data protection choices that you have previously
made, please telephone
0333 005 3491.
Terms and conditions
Where can I read your full terms and conditions?
Easy, just click on the "terms and conditions" link at the bottom of each page.